Effective Date: March 12th, 2024
Thank you for shopping at Bob’s Woodburners & Fireplaces. We strive to provide high-quality products and excellent customer service. We understand that there may be occasions when you need to return a product or seek a refund. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds to ensure a fair and satisfactory experience for both you and our business.
- Eligibility
1.1 Product Type
This Refunds and Returns Policy applies only to physical products purchased from our website, www.bobswoodburners.com.
- Returns
2.1 Initiating a Return
If you wish to return a product, please follow these steps:
- Contact our customer support team at [sales@bobswoodburners.com] within 30 days from the date of product delivery.
- Provide your order number, a detailed description of the reason for the return, and any supporting documentation or photographs if necessary.
2.2 Return Requirements
To be eligible for a return, the product must meet the following conditions:
- The product must be in its original condition, unused, and undamaged.
- The product must be returned in its original packaging, including all accessories, manuals, and labels.
- Proof of purchase, such as the order confirmation or receipt, must be provided.
2.3 Return Shipping
Customers are responsible for the return shipping costs, unless the return is due to our error or a defective product. We recommend using a trackable shipping method and obtaining a shipping receipt as proof of return.
2.4 Inspection and Approval
Once we receive the returned product, our team will inspect it to ensure that it meets the return requirements mentioned in section 2.2. If the return is approved, we will proceed with the refund process as outlined in section 3.
- Refunds
3.1 Refund Process
Upon approval of a return, we will initiate the refund process. Refunds will be issued using the same payment method used for the original purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your payment provider.
3.2 Refund Amount
The refund amount will be equal to the purchase price of the returned product, excluding any shipping fees or discounts applied. Please note that any customs duties, taxes, or other fees paid at the time of import or delivery are non-refundable.
- Non-Returnable Items
The following items are non-returnable:
- Gift cards or vouchers
- Downloadable or digital products
- Products that have been used, damaged, or altered
- Products not purchased directly from our website
- Customer Support
If you have any questions or need assistance with the returns and refunds process, please contact our customer support team at [sales@bobswoodburners.com]. We are here to help and will respond to your inquiry promptly.
- Changes to the Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.
- Contact Us
If you have any further questions or concerns regarding our Refunds and Returns Policy, please contact us at:
Bob’s Woodburners & Fireplaces 803 Memorial Ave. Thunder Bay, ON P7B3Z7 Email: sales@bobswoodburners.com
This Refunds and Returns Policy was last updated on March 12th, 2024.
