Privacy Policy

  1. Introduction

This Privacy Policy governs the manner in which Bob’s Woodburners & Fireplaces (“we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (referred to as “you” or “your”) of the bobswoodburners.com website (referred to as the “Site”). This Privacy Policy applies to the Site and all products and services offered by Bob’s Woodburners & Fireplaces.

  1. Data Collection

2.1 Personal Identification Information

We may collect personal identification information from you when you visit our Site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or interact with other activities, services, features, or resources we make available on our Site. The personal identification information we may collect includes but is not limited to your name, email address, mailing address, phone number, and payment information. We collect this information only if you voluntarily submit it to us.

2.2 Non-Personal Identification Information

We may collect non-personal identification information about you whenever you interact with our Site. This may include technical information about your device, such as the browser name, operating system, and Internet service provider, as well as other similar information.

  1. Data Usage

We may use your personal identification information for the following purposes:

  • To improve customer service: Your information helps us respond to your customer service requests and support needs more efficiently.
  • To personalize the user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.
  • To process transactions: We use the information you provide when placing an order to fulfill that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails: We may use the email address you provide to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. You can opt-out of receiving future emails by following the instructions provided at the bottom of each email.
  1. Data Sharing

We do not sell, trade, or rent your personal identification information to others. However, we may share generic aggregated demographic information that does not identify any individual with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

  1. Data Security

We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

  1. GDPR Compliance

If you are located in the European Economic Area (EEA), we adhere to the provisions of the General Data Protection Regulation (GDPR). We will only process your personal information on legitimate grounds and in compliance with the GDPR.

  1. User Rights

As a user, you have the following rights regarding your personal information:

  • Right to access: You can request access to the personal information we hold about you.
  • Right to rectification: You can request that any inaccurate or incomplete personal information we hold about you be corrected or updated.
  • Right to erasure: You can request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
  • Right to restrict processing: You can request that we limit the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.
  • Right to data portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Right to object: You can object to the processing of your personal information in certain circumstances, such as when the processing is based on our legitimate interests.
  • Right to withdraw consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided in Section 10 of this Privacy Policy.

  1. Third-Party Websites

Our Site may contain links to third-party websites and services. We are not responsible for the privacy practices employed by these third parties. We encourage you to review their privacy policies before providing any personal information.

  1. Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time. We will notify you of any changes by posting the updated Privacy Policy on the Site. Your continued use of the Site after any changes signifies your acceptance of the revised Privacy Policy.

  1. Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, you can contact us at:

Bob’s Woodburners & Fireplaces 803 Memorial Ave, Thunder Bay, ON, Canada Email: sales@bobswoodburners.com

This Privacy Policy was last updated on June 3rd, 2023.